Use of the CyberArk Mobile App for Two-Factor Authentication
This article describes use of the CyberArk mobile app for two-factor authentication (2FA) for Telestaff and productivity applications such as Microsoft Exchange.
Use of the CyberArk Mobile app is recommended for those primarily interested in accepting Telestaff working opportunities or those with authorization to telecommute. The Idaptive app is a convenient means of receiving "push" notifications
You must be enrolled in CyberArk, and have setup security questions before you can use the app. Register with CyberArk on a City computer here: https://2fa.slcfire.tech
Download the CyberArk mobile app here:
This article demonstrates CyberArk for iPhone. It is assumed use of the app on Android is similar in function
Launch the CyberArk mobile app. Use your work email address and password to login.
When prompted, enter your security question.
Select 'Enroll', then 'This is a Personal Device'.
Do not select 'This is a Corporate Device', even if you're installing on a department issued cell phone
Allow CyberArk to send you notifications. This will provide you with an easy way to authenticate to Telestaff and productivity.
If CyberArk prompts you to know your location, select Settings, then 'Allow Idaptive to Access Location: Never"
CyberArk does not need to know your location in order to work effectively
When you login to Telestaff or other productivity app, use your work email address and password, then select 'Mobile Authenticator', and 'Send me a Push'
You'll receive an alert on your phone:
Select 'Approve' and you'll automatically login.
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